Today, I walked in and was taking a look at the shoes on the sales table, and within 30 seconds one of the sales assistants made a bee line for me. She was very pale with freckles and short red hair, she was wearing a pink cardigan and had way too much peach blush on with dark purple eyeshadow. Her makeup looked atrocious. I asked to try on a pair of black casual sandals, the Fanna style below,
in a 38 showing her the shoe. But before I can let go or put it down she rudely takes it out of my hand, asking me to "LET GO" as she needs the number underneath, mind you, there are 3 other pairs on the table she could have taken. But before she goes she confirms its an 8 so a 39 and i reply "no I'm a 38", but she doesn't want to know and walks off. She comes back with a 39, which is clearly too big. As I'm trying it on she keeps telling me that its my size and it fits just right, but its so big that i have at least 3.5 centimeters between my heels and the end of the shoe. And when i walk my feet slip. She tells me that they are meant to be loose and come off like a slipper. I tell her i have the exact pair but in white in a 38, can you please check to see if you have any in that size. She answers with "I will have a look! take the shoes that you have on off now, I need them back." "NOW please" I take them off and she rudely asks for the one that was in the box not on display and i hand her the shoe and she replies with "NO NOT that one, the other one!" and then proceeds to snatch the "correct" shoe out of my hand. : 0
At the same time I ask for a size in another style, a sandal again but suede but i specifically insist on a 38. She hesitantly agrees, looking at me like i have elephantitis feet! She then goes on back to the store room and comes back with the 38 and a 39.... She informs me that there are no 38's for the black fanna style sandals, I reply 'i will try another store'. I try on the second pair in my correct size 38, and they fit wonderfully however I'm a little unsure, on the style. When i turn around to tell her, i think i like the other shoe better she snaps "Can I have them back then!" I start to walk back to the couch as fast as i could as the shoes were quite slippery on the rug she rudely hurries me up with a "NOW!" and nodding her head.
Unbelievable!!!!! i only had them on for less than 2 minutes, walked to the mirror and then turned round. Not like i had been there for 2 hours trying to make a decision. It does take a little time to try on shoes, do they fit correctly are they comfortable. They weren't closing, there were five staff members serving, in a small single story boutique. She never asked if she could help me with something else, if she could ring another store for me...I left with nothing and I was disappointed that i didn't have a nice nasty comment for this woman. I guess i was more dumbstruck again by all the rude and sometimes nasty people i seam to consistently encounter!
Have you had any shopping experiences from HELL? Have any of you come across this kind of bad customer service in a shoe store or any store for that matter?
